Support
Contact us
Email: truonghoanganh.231220@gmail.com
In the app, you can also choose Profile → Contact support. When reporting a problem, please include your iPhone model, iOS version and the room code (if any) so we can help faster.
Frequently asked questions
Report a photo or block someone
Tap the … button on the photo, then choose Report photo or Block the person who posted this. The photo is hidden on your device right away and we review the report. To unblock someone, go to Profile → Settings → Blocked people.
Take a photo down from a room
In your own room, open the photo, tap the … button, then choose Take down from room. A photo you hung in someone else’s room can be replaced with another in the same slot; to take it down completely, email us.
Restore OneCanvas Plus
Sign in with the OneCanvas account you used to buy it, go to Profile → OneCanvas Plus and tap Restore Purchases. The plan belongs to that OneCanvas account, so other accounts can’t use it, even on the same Apple ID.
Cancel OneCanvas Plus
While you have Plus, go to Profile → OneCanvas Plus to open Apple’s subscription settings, or open the iPhone Settings app → your name → Subscriptions. Cancel at least 24 hours before the current period ends; you keep Plus until the end of the period you paid for. Deleting your OneCanvas account does not cancel the plan.
Refunds
Apple handles all payments and refund requests. You can request a refund at reportaproblem.apple.com.
Delete your account
Go to Profile → Delete account. Your account, Collection, the rooms you created and the photos you hung are deleted. See the Privacy Policy for details.